Last updated: August 15, 2025

1. Introduction

Welcome to www.map-education.ca, operated by Map Éducation (“we,” “our”).
We value the protection of your personal information and are committed to complying with Law 25 on the protection of personal information in Quebec.

This policy explains:

• What data we collect.

• How we use it.

• With whom we share it.

• Where it is hosted.

• How long we keep it.

• Your rights and how to exercise them.

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2. Data Collected

We collect the following information:

• Voluntarily provided: name, first name, email address, phone number, message, educational or academic information shared during appointment booking or communications.

• Automatically collected: browsing data via cookies (see section 5).

For individuals under the age of 14, consent must be provided by a parent or legal guardian before collecting any personal information.

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3. Use of Data

Your personal information may be used to:

• Respond to your requests and communications.

• Manage service registrations.

• Schedule and provide session follow-ups.

• Improve our website and services.

• Comply with our legal and regulatory obligations.

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4. Data Sharing and Hosting

We do not sell or rent your personal information to third parties.

We work with certain service providers:

• Wix: website hosting and management (servers located in the United States and Europe).

• Sentry: error monitoring and correction (servers located in the United States).

• Cloudfront (Amazon): optimized content delivery (servers located worldwide).

• Gorendezvous: appointment scheduling (servers located in Canada).

When you access a third-party service via our site, their own privacy policies apply.

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5. Cookies

Our site uses cookies to enhance your browsing experience.
A consent banner managed by Axeptio allows you to:

• View cookie categories (essential, functional, analytics, marketing).

• Accept or refuse non-essential cookies.

• Modify or withdraw your consent at any time via the cookie management button on our site.

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6. Data Retention and Deletion

We retain your personal information only for as long as necessary for the purposes for which it was collected:

• Client data: up to 2 years after the end of services.

• Billing data: 7 years (legal obligation).

• Emails and messages: 2 years.

At the end of these periods, the data is securely destroyed by:

• Permanent deletion of electronic files.

• Shredding of paper documents.

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7. Security

We implement technical and organizational measures to protect your data:

• Strong passwords and two-factor authentication.

• Secure backups.

• Restricted access to authorized persons only.

• Secure hosting by our providers.

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8. Your Rights

Under Law 25, you have the right to:

• Access your data.

• Correct or update your data.

• Request deletion of your data, within legal limits.

• Withdraw your consent to data processing.

• Object to data processing in certain cases.

To exercise your rights, please contact: Marie-Pier [Last Name], Privacy Officer, at info@map-education.ca

 

9. Privacy Incidents

If a privacy incident involving your personal information presents a serious risk of harm, we will notify you as well as the Commission d’accès à l’information du Québec. An internal incident log is maintained.

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10. Changes

We may update this policy from time to time. Any changes will be published on this page with a new “last updated” date.